FAQ

Orders are fulfilled through our international fulfillment partners. Fulfillment routes may vary by destination. Tracking information may become available after your package is transferred to the local delivery carrier.

Orders are typically processed within 5 business days after payment is confirmed, excluding weekends and holidays.

After shipment, U.S. delivery usually takes 7–12 business days. Delivery times may vary depending on destination, carrier route, customs clearance, weather, holidays, and peak-season volume.

Yes. We currently offer free shipping to all available shipping countries. If your destination is available at checkout, shipping is free.

Yes. We support international shipping to available countries. Available destinations will be shown at checkout.

Carrier selection may vary by destination and route. Last-mile delivery may be handled by USPS, GOFO, or similar delivery partners.

A “Label Created” or “Pre-Shipment” status can appear before the local delivery carrier performs its first scan. Your package may already be moving through our fulfillment network. Tracking will update once the local carrier receives and scans it.

Tracking may take time to update, especially during carrier handoff, holidays, or peak shipping periods. If tracking shows no movement for 7 consecutive calendar days after the carrier has received or started transporting the package, we will treat it as a lost package and help with a resolution.

Please check your mailbox, front door, side door, parcel locker, and nearby delivery spots first. If the package still cannot be located, contact our Care Team with your order number so we can help review the situation.

We can update the shipping address only before the shipping label is created. Once the label has been created, we can no longer modify or redirect the shipment.

Orders can be canceled within 1 hour of being placed. After the 1-hour cancellation window, we cannot guarantee cancellation because fulfillment may already be in progress.

Please contact us as soon as possible. If the order has not entered fulfillment and the shipping label has not been created, we will do our best to help.

No. Createe Cozee custom orders cannot be canceled once the order is placed because each item is personalized and made just for you.

Return requests must be submitted within 30 days of delivery.

We do not offer direct product exchanges. If you need a different size, print, or item, contact our Care Team within 30 days of delivery. If approved, we may provide store credit or a gift card that you can use toward a new order.

Please contact our Care Team with your order number and the reason for your request. We will review your request and aim to respond within 2–3 business days.

Items must be unused, unworn, unwashed, with original tags attached and in original packaging. Please keep all packaging until your return request has been reviewed.

For non-quality-related returns, the customer is responsible for return shipping. For verified quality issues, incorrect items, or damaged items, Babee Reshinee will cover return shipping when applicable.

Our U.S. return center is located in Charlottesville, Virginia. For safety and accuracy, the full return address will be provided after your return request is reviewed and approved. Please do not send items back without approval.

For eligible non-quality-related returns, we generally offer store credit first. If store credit is not accepted, an approved refund may be returned to the original payment method after the return is received and inspected.

No. Store credit or coupons issued for approved returns do not expire.

Once the returned package arrives at our return center, please allow 12-15 business days for review and processing.

No. Final Sale items are not eligible for return or exchange.

Please report quality-related issues within 10 days of delivery. Contact our Care Team with your order number and clear photos or videos of the issue.

Please include your order number, photos or videos of the item, photos of the packaging if available, and a clear description of the issue. Please keep the item, tags, and original packaging until our Care Team completes the review.

Please contact us within 10 days of delivery with your order number and photos of the item and packaging. If the issue is verified, we will help with an appropriate resolution.

If tracking shows no movement for 7 consecutive calendar days after the carrier has received or started transporting the package, we will treat it as lost and help with a resolution.

For verified damaged, incorrect, or lost orders, depending on the situation, we may offer a replacement, store credit, or a refund to the original payment method.

Createe Cozee is Babee Reshinee's custom print experience. Your child creates the pattern, you upload the drawing, AI helps bring the pattern to life, and we manufacture, pack, and deliver your personalized bamboo sleepwear.

Yes. Createe Cozee is designed to turn your child's artwork into a meaningful custom bamboo sleepwear gift.

It is optional and charged per custom item when selected. Standard Createe Cozee orders do not include a separate design fee.

No. Once our design team has started the optional Manual Design Optimization work, the $10 service fee is non-refundable.

No. Createe Cozee custom orders cannot be canceled once the order is placed because each item is personalized and made just for you.

Createe Cozee custom items are not eligible for regular returns or exchanges because they are made just for you.

Please report the issue within 10 days of delivery by contacting our Care Team with your order number and clear photos or videos. If a quality issue is verified, the resolution applies to the product amount only. The design fee is not refundable.

Clear drawings or artwork work best. Please avoid blurry, dark, or low-resolution images. We do not accept inappropriate, adult, violent, or copyrighted artwork that you do not have permission to use.

Our bamboo pajamas are designed with a soft, stretchy, close-to-body fit for comfort. The 93% FSC-certified bamboo viscose and 7% spandex fabric gives them a flexible feel that moves with your child.

If your child is between sizes or you prefer a little extra room, please check the size chart on each product page before ordering. For sleepwear, avoid choosing a size that is too loose.

Choose your baby's sleep sack size based on the size guide on the product page. A sleep sack should fit comfortably around the neck and arm openings while still allowing room for natural leg movement.

Zippies are one-piece bamboo sleepers designed for babies and toddlers. Two-piece pajamas include a separate top and bottom, making them a great choice for older babies, toddlers, and kids.

Our bamboo sleepwear is made from 93% FSC-certified bamboo viscose and 7% spandex for a buttery-soft, breathable, and stretchy feel.

Our bath towels are made with 50% FSC-certified bamboo viscose and 50% cotton, combining bamboo softness with cotton's cozy absorbency.

FSC certification supports responsibly managed forest sources. At Babee Reshinee, we use FSC-certified bamboo viscose to create soft, cozy everyday essentials with a more thoughtful material story.

Bamboo viscose is loved by many families because it feels smooth, soft, breathable, and gentle on delicate skin. It is a cozy everyday choice for little ones who prefer soft-touch fabrics.

Gentle wash cold, wash inside out, and tumble dry low. For best results, avoid bleach, harsh detergents, and high heat.

Machine wash cold or gentle, then tumble dry low. Avoid bleach and high heat to help preserve softness and absorbency.

Bamboo viscose may experience slight changes if exposed to high heat. Washing cold and tumble drying low helps maintain softness, stretch, and fit.

Our prints are designed to feel smooth and comfortable. To help preserve color and softness, wash inside out with cold water and tumble dry low.

A baby sleep sack is a wearable blanket alternative designed to keep little ones cozy without using loose blankets in the crib.

Babee Reshinee Baby Sleep Sacks are currently available in 0.5 TOG and 1.0 TOG options.

TOG is a warmth rating for sleep sacks and sleepwear. A lower TOG feels lighter for warmer rooms, while a higher TOG feels warmer for cooler rooms.

0.5 TOG is a lighter option for warmer rooms, while 1.0 TOG is a versatile everyday choice for mild room temperatures. Always dress your baby based on room temperature and comfort.

Yes. Many families layer fitted pajamas or a bodysuit underneath depending on the room temperature and TOG. Always check your baby's neck or chest to make sure they are not too warm or too cold.

A Zippy is a one-piece bamboo sleeper with a zipper, designed for soft, stretchy, and easy everyday comfort.

Babee Reshinee bath towels combine 50% FSC-certified bamboo viscose and 50% cotton for a soft, cozy feel after bath time.

Many families prefer at least two, so one towel can be used while the other is in the wash. That is why a 2-pack baby bath towel set is a practical everyday essential and a thoughtful baby gift.

Baby bath towels are usually smaller and easier to wrap around infants, while toddler bath towels offer more coverage for growing little ones.