FAQ

Orders are fulfilled through our international fulfillment partners. Fulfillment routes may vary by destination. Tracking information may become available after your package is transferred to the local delivery carrier.

Orders are typically processed within 5 business days after payment is confirmed, excluding weekends and holidays.

After shipment, U.S. delivery usually takes 7–12 business days. Delivery times may vary depending on destination, carrier route, customs clearance, weather, holidays, and peak-season volume.

Yes. We currently offer free shipping to all available shipping countries. If your destination is available at checkout, shipping is free.

Yes. We support international shipping to available countries. Available destinations will be shown at checkout.

Carrier selection may vary by destination and route. Last-mile delivery may be handled by USPS, GOFO, or similar delivery partners.

A “Label Created” or “Pre-Shipment” status can appear before the local delivery carrier performs its first scan. Your package may already be moving through our fulfillment network. Tracking will update once the local carrier receives and scans it.

Tracking may take time to update, especially during carrier handoff, holidays, or peak shipping periods. If tracking shows no movement for 7 consecutive calendar days after the carrier has received or started transporting the package, contact our Care Team so we can investigate and help with a resolution.

Please check your mailbox, front door, side door, parcel locker, and nearby delivery spots first. If the package still cannot be located, contact our Care Team with your order number so we can help review the situation.

We can update the shipping address only before the shipping label is created. Once the label has been created, we can no longer modify or redirect the shipment.

Orders can be canceled within 1 hour of being placed. After the 1-hour cancellation window, we cannot guarantee cancellation because fulfillment may already be in progress.

Please contact us as soon as possible. If the order has not entered fulfillment and the shipping label has not been created, we will do our best to help.

Yes. Createe Cozee orders can be canceled within 1 hour of being placed without a cancellation fee. If payment has already been captured, the full order amount, including any optional Manual Design Optimization service fee, will be refunded to the original payment method. After the 1-hour cancellation window, we cannot guarantee cancellation because customization or fulfillment may already be in progress.

Return requests must be submitted within 30 days of delivery.

We do not offer direct product exchanges. If you need a different size, print, or item, contact our Care Team within 30 days of delivery. If approved, we may provide store credit or a gift card that you can use toward a new order.

Please contact our Care Team with your order number and the reason for your request. We will review your request and aim to respond within 2–3 business days.

Items must be unused, unworn, unwashed, with original tags attached and in original packaging. Please keep all packaging until your return request has been reviewed.

For non-quality-related returns, the customer is responsible for return shipping. For verified quality issues, incorrect items, or damaged items, babee Reshinee will cover return shipping when applicable.

Our U.S. return center is located in Charlottesville, Virginia. For safety and accuracy, the full return address will be provided after your return request is reviewed and approved. Please do not send items back without approval.

For eligible non-quality-related returns, we generally offer store credit first. If store credit is not accepted, an approved refund may be returned to the original payment method after the return is received and inspected.

Once the returned package arrives at our return center, please allow 12–15 business days for review and processing.

No. Final Sale items are not eligible for return or exchange.

Please report quality-related issues within 10 days of delivery. Contact our Care Team with your order number and clear photos or videos of the issue.

Please include your order number, photos or videos of the item, photos of the packaging if available, and a clear description of the issue. Please keep the item, tags, and original packaging until our Care Team completes the review.

Please contact us within 10 days of delivery with your order number and photos of the item and packaging. If the issue is verified, we will help with an appropriate resolution.

If tracking shows no movement for 7 consecutive calendar days after the carrier has received or started transporting the package, contact our Care Team so we can investigate and help with a resolution.

For verified damaged, incorrect, or lost orders, depending on the situation, we may offer a replacement, store credit, or a refund to the original payment method.

Createe Cozee is babee Reshinee's custom print experience. You upload your child's drawing, handprint, favorite idea, or another meaningful image, and we use the artwork you provide to create your custom sleepwear design. If you select Manual Design Optimization, our team can help prepare the artwork for print while keeping the original idea recognizable.

Yes. Createe Cozee is designed to turn your child's artwork into a meaningful custom bamboo sleepwear gift.

It is optional and charged per custom item when selected. Standard Createe Cozee orders do not include a separate design fee.

If the Createe Cozee order is canceled within 1 hour of being placed, the optional $10 Manual Design Optimization service fee is refundable with the order. After the 1-hour cancellation window, the $10 service fee is non-refundable once our design team has started the optimization work.

Yes. Createe Cozee orders can be canceled within 1 hour of being placed without a cancellation fee. If payment has already been captured, the full order amount, including any optional Manual Design Optimization service fee, will be refunded to the original payment method. After the 1-hour cancellation window, we cannot guarantee cancellation because customization or fulfillment may already be in progress.

Createe Cozee custom items are not eligible for regular returns or exchanges because they are made just for you.

Please report the issue within 10 days of delivery by contacting our Care Team with your order number and clear photos or videos. If a quality issue is verified, the resolution applies to the product amount only. The design fee is not refundable.

Clear drawings or artwork work best. Please avoid blurry, dark, or low-resolution images. We do not accept inappropriate, adult, violent, or copyrighted artwork that you do not have permission to use.

Our bamboo pajamas are designed with a soft, stretchy, close-to-body fit for comfort. The 93% bamboo viscose and 7% spandex fabric gives them a flexible feel that moves with your child.

If your child is between sizes or you prefer a little extra room, please check the size chart on each product page before ordering. For sleepwear, avoid choosing a size that is too loose.

Choose your baby's sleep sack size based on the size guide on the product page. A sleep sack should fit comfortably around the neck and arm openings while still allowing room for natural leg movement.

Zippies are one-piece bamboo sleepers designed for babies and toddlers. Two-piece pajamas include a separate top and bottom, making them a great choice for older babies, toddlers, and kids.

Our core sleepwear fabric is 93% bamboo viscose and 7% spandex, selected for a soft, smooth feel, breathable comfort, and comfortable stretch.

Our bath towels use a bamboo-viscose-and-cotton blend designed for a soft, cozy, absorbent feel. Check the product page and care label for exact material details.

Our core sleepwear fabric is designed to feel soft, smooth, breathable, and comfortable against the body. Individual sensitivities vary, so check product material details and the care label.

Wash cold, turn inside out, and tumble dry low. Avoid bleach, harsh detergents, and high heat to help preserve softness, stretch, and color.

Machine wash cold or gentle, then tumble dry low. Avoid bleach and high heat to help preserve softness and absorbency.

Bamboo viscose may experience slight changes if exposed to high heat. Washing cold and tumble drying low helps maintain softness, stretch, and fit.

Our prints are designed to feel smooth and comfortable. To help preserve color and softness, wash inside out with cold water and tumble dry low.

A baby sleep sack is wearable sleep clothing that can be used instead of a loose blanket. Always follow current safe-sleep guidance for your baby's sleep environment.

babee Reshinee Baby Sleep Sacks are currently available in 0.5 TOG and 1.0 TOG options.

TOG is a warmth rating for sleep sacks and sleepwear. A lower TOG feels lighter, while a higher TOG feels warmer.

0.5 TOG is the lighter option, while 1.0 TOG is warmer. Choose based on room temperature, clothing layers, and your baby's comfort, and follow current safe-sleep guidance.

Many families layer fitted pajamas or a bodysuit under a sleep sack. Avoid overheating and loose bedding, and follow current safe-sleep guidance.

A Zippy is a one-piece bamboo sleeper with a zipper, designed for soft, stretchy, and easy everyday comfort.

babee Reshinee bath towels use a bamboo-viscose-and-cotton blend designed for a soft, cozy feel after bath time. Check the product page and care label for exact material details.

Many families prefer at least two, so one towel can be used while the other is in the wash. That is why a 2-pack baby bath towel set is a practical everyday essential and a thoughtful baby gift.

Baby bath towels are usually smaller and easier to wrap around infants, while toddler bath towels offer more coverage for growing little ones.