Refund policy

At Babee Reshinee, we want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, store credit, and refunds are handled for orders placed on our website.

1. Return Eligibility

We accept returns for both defective and non-defective eligible items within 30 days of delivery.

To be eligible for a return for non-defective reasons, the item must be unworn, unwashed, unused, in its original condition, in its original packaging, with original tags attached, and accompanied by proof of purchase. Items that do not meet these conditions may be refused.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked Final Sale on the product page
Customized or personalized items, including Createe Cozee orders
Items returned in worn, washed, used, damaged, or altered condition
Items returned without prior approval and return instructions from our team

3. Customized Orders

Customized or personalized products are made specifically for you and are therefore not eligible for standard returns.

Standard Createe Cozee orders are created through our automated pattern layout process. The regular custom product price does not include a separate design fee.

If you choose the optional Manual Design Optimization service, an additional $10 service fee will be added to your order. This optional service may include layout refinement, pattern arrangement adjustments, or small decorative design enhancements. It will not change the original drawing, main colors, or core artwork.

If your customized order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery with clear photo evidence. If approved, we may offer store credit first. If store credit is not accepted, we may issue a refund to the original payment method for the product amount only.

The optional $10 Manual Design Optimization service fee is non-refundable once our design team has started the optimization work.

4. How to Start a Return

To request a return, email support@babeereshinee.com within the applicable return window and include your order number, the name used on the order, the item(s) you want to return, the reason for the return, and clear photos if the item is damaged, defective, or incorrect.

Do not send any item back without approval and return instructions from our team. Unauthorized returns may be delayed, refused, or returned to sender. We aim to review return requests within 2–3 business days.

5. Return Windows

Eligible standard returns: within 30 days of delivery
Damaged, defective, or incorrect item claims: within 10 days of delivery
Exchange-style requests: within 30 days of delivery, subject to approval

6. Exchanges

We do not offer direct product exchanges. If an exchange-style request is approved, it will generally be handled through store credit or a gift card, which can be used toward a new order.

7. Return Shipping Fees

If the return is due to our error

If you received a damaged, defective, or incorrect item, Babee Reshinee will cover the return shipping cost when the claim is approved. For approved quality-related issues, we will generally offer store credit first. If store credit is not accepted, we may issue a refund to the original payment method.

If the return is for a non-defective reason

If you are returning an item for a non-quality-related reason, such as a change of mind, wrong size ordered, or preference change, the customer is responsible for return shipping costs. The item must be unworn, unwashed, unused, in original condition, and in original packaging. Proof may be requested before approval.

For approved non-defective returns, we generally issue store credit first. If store credit is not accepted, we may issue a refund to the original payment method after the return is received and inspected.

Original shipping charges, expedited shipping charges, duties, and similar service charges, if any, are non-refundable, unless the return is due to our error or a verified product issue.

8. Return Address

Approved U.S. returns are handled through our U.S. return center in Charlottesville, Virginia. For security and routing purposes, the return address and instructions are provided after your return request has been reviewed and approved.

9. Lost Packages

If a package shows no tracking movement for 7 consecutive calendar days after carrier acceptance or transit has started, please contact us so we can investigate. The final resolution may include store credit or a refund, depending on the shipping status, claim review, and carrier confirmation.

10. Refund Processing

Once your approved return is delivered to and inspected by our return team, please allow up to 12–15 business days for processing.

Eligible returns and approved quality-related claims are generally resolved with store credit first. If store credit is not accepted, a refund may be issued to the original payment method. For approved customized-order quality issues, only the product amount may be refunded; the design fee is non-refundable.

If a refund is issued, your bank or payment provider may require additional time to post the refund to your account.

11. Cancellations and Address Changes

Orders can be canceled within 1 hour of being placed. After the 1-hour cancellation window, we cannot guarantee cancellation because fulfillment may already be in progress.

Shipping address changes can only be requested before the shipping label is created. Once the label has been created, we can no longer modify or redirect the shipment.

12. Refused or Ineligible Returns

If a returned item does not meet our return requirements, we may reject the return, issue only a partial resolution where appropriate, or return the item to you at your expense.